Safeguarding Policy

Purpose

Why this policy exists

Lotus Justice & Support Centre is committed to protecting and promoting the wellbeing of all people who access our services, including children, young people and vulnerable adults. This policy sets out our approach to preventing and responding to abuse, neglect and exploitation.

Scope

Who this applies to

This policy applies to all staff, volunteers, consultants and anyone acting on behalf of Lotus Justice & Support Centre, whether online (including our WhatsApp support group), by telephone or in person at events and drop-in sessions.

Commitment

What we promise

Recognising abuse

The forms abuse can take

Reporting procedure

What to do if you have a concern

Confidentiality

When we share information

Information relating to safeguarding concerns will only be shared on a need-to-know basis. However, the safety of the person will always take priority over confidentiality. We may be required to share information with statutory agencies such as the Police, Social Services or the LADO.

Responsibilities

Staff and volunteers

Online safety

Protecting users online

Because many of our services operate online, we are committed to ensuring digital safety. This includes monitoring our WhatsApp support group, ensuring AI-generated information does not cause harm, and providing quick-exit features on our website for users who may be in unsafe situations.

Review

How often we update

This policy will be reviewed annually, or sooner if required due to legislative changes or following a safeguarding incident.